Office Location

26248 US Hwy 19 N Clearwater, FL 33761
Phone: (727) 240-1133


Can I order online?
Yes! Simply find the items you want to order (make sure you select the correct item, quantity, size, and color), add them to the shopping cart, and check out! You may checkout and purchase online as a guest (no log-in required) or if you prefer to keep track of your orders placed online, you can open an account online. You may create your account for free.

What other options I have if I prefer not to order via internet?
You may stop by at our Clearwater Resource Center and place your order in person. Also, you may contact us by telephone. Simply call us at 727-240-1133 Monday-Friday 8 AM - 5 PM.

Where are you located?
Our Clearwater Resource Center is located at 26248 US Hwy 19 N, Clearwater, FL 33761 at the Village at Countryside Plaza (across US 19 N from the Westfield Countryside Mall)

How long does it take my order to be ready?
Typically it may take between 7-10 business days to process it. We will contact you when your order is ready.

Can I have my order delivered at my home?
Yes! Simply add to your order the S&H item (under additional services) and we will contact you for these additional service; or give us a call at (727) 240-1133 and based on your order and location details, we will provide you a quotation for value-added service tailored for you.

Can I pick up my order at your Resource Center?
Yes! You can also pick up your order when it is ready for pick up Monday-Friday between 8 AM - 5 PM.

Could it be possible that a specific color on a specific size may not be available?
We do our best to provide complete descriptions about all items available, however we recognize that certain colors and/or sizes in particular styles may be under higher demand than others in certain times. If you placed an order online and afterwards we learn that a particular size/color may not be readily available to process it, we will contact you as soon as possible. We will explore options with you in order to ensure your are satisfied. While we do our best to ensure a vast selection is available, please keep in mind that we can't guarantee all sizes/colors all the time. 

What is EmbroidMe Clearwater Co. Return/Refund policy?
All sales are final. Purchases cannot be canceled or refunded. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.

We have a 30-day return policy subject to certain limitations:
No returns accepted after 30 days. No returns on embroidered, printed or otherwise customized product unless it was determined to be an error on part of EmbroidMe Clearwater Co. Returns are accepted only with a written RMA # (Return Merchandise Authorization) provided by us. The RMA# must be clearly marked on the outside of the box/package, returned to our Resource Center. The issuance of an RMA by EmbroidMe Clearwater Co. is not a guarantee that a credit will follow. An RMA is only an authorization for a return. 
We will replace most defective/incorrect items within 30 days of delivery date. Authorized returns of defective/incorrect product will be arranged by EmbroidMe Clearwater Co.’s and must be accompanied by original order number. We will ship a replacement promptly. If EmbroidMe Clearwater Co. determines that the item returned is not defective / incorrect, you will be subject to all additional charges, including return shipping and call tag fees if applicable. EmbroidMe Clearwater Co. is not liable if you order the wrong product and we are not obligated to accept any such products for return and/or credit. We do our best to provide complete descriptions about all items we sell. To ensure that you are ordering the correct item, or if you have any questions regarding materials, design, or any other specification, call our customer service department during normal business hours or visit our Resource Center. Since product specifications may change, any uncertainties should be addressed before a purchase is made. Your PO must be approved by you (via online ordering system, telephone/email, fax or in-person) before any processing. EmbroidMe Clearwater Co. will not allow opened, non-defective items to be returned for credit or exchange.

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